Since COVID-19 exploded on the world stage, the increase in IT usage has skyrocketed and with it, those irritating IT problems that can leave you tearing your hair out.
As a supplier of expert help desk services, the Virtual Group has put together the
top 6 reasons help desk support will make your business run better.
Reason #1: Enhanced Efficiency
Most businesses have team members working remotely and even if they are in the office at the moment, board room meetings are being replaced by Zoom and Skype meetings with team members staying in their office to reduce exposure. Your business will literally come to a grinding halt if elements of your IT go down, and in this economy, you cannot afford a loss in productivity.
An efficient and centralised help desk such as the one available through the Virtual Group, ensures that your team has the support they need to be as efficient as possible. A helpdesk future improves team efficacy by:
- Empowering your team to problem solve.
- Providing a level of autonomy that helps team members take responsibility for their work.
Reason #2: After Hour Support
41% of South African’s work longer than the expected 8 hours a day (https://businesstech.co.za ) which means that if your helpdesk doesn’t provide your team with after-hour support, that additional productivity your team is trying to deliver will be for naught. The Virtual Group Helpdesk provides a 24/7 service that protects your business from downtime, no matter what time of day your team is working.
Reason #3: Time Efficiency
According to https://www.helpscout.com the majority of adults (66%) feel that valuing their time is the most important thing a company can do to provide them with good customer experience.
What this means is that if your team is struggling with IT issues and are unable to provide your customers with answers to queries, quotes or other customer related services, you will lose business.
Make sure you have an efficient help desk such as the Virtual Group Helpdesk to support your team with IT issues as they endeavour to provide your customer with an excellent customer service.
Reason #4: Problem Resolution
The Virtual Group believe that every employee needs to be equipped with the tools they need to be as productive as possible which is why our all-in-one help desk is designed the way it is–to help your team solve problems as quickly as possible. Studies have shown that an effective help desk could improve productivity by up to 300% and it’s easy to see why. IT troubleshooting can take hours of productive time so having a team working behind the scenes like the Virtual Group help desk can significantly cut down on wasted hours.
Reason #5: Service Provider Management
Another key factor the Virtual Group Helpdesk can assist you with is service provider management. If you have a different service provider for your hardware, software, hosting, licensing, security and general IT maintenance chances are it will be tricky to ascertain exactly where the problem is when your IT goes wrong. The Virtual Group Helpdesk all-in-one solution means finding, and fixing IT problems is that much easier.
Reason #6: IT integration
Like any system the IT of your business should be seamlessly integrated and equally, seamlessly supported. What this means is that each system within your business is connected so if one element fails it will affect other aspects of the business. The Virtual Group Helpdesk not only supports all of the systems but facilitates seamless integration, assisting you to identify potential system problems before they occur.
This means your business benefits from expert forward planning which means you can all but avoid down time from IT outages all together.
Ultimately, when you are exploring helpdesk options keep these 3 aspects in mind.
- Seamless IT solutions that empower your business.
- 24/7 support for your team so that your team can stay productive.
- Strategic IT management to eliminate IT related down time.