Employee Monitoring is a method of activity monitoring that has been used by businesses for a variety of reasons: to help prevent and detect costly data breaches, boost employee engagement, and optimize inefficient workflows. Recently, modern employee monitoring tools have shown greater potential for extensive workforce analytics and employee productivity coaching opportunities. These modern tools let businesses optimize employee performance, boost employee engagement, and reduce process efficiencies. By monitoring and analyzing employee work behaviour, organizations can increase workforce productivity and become more profitable.
Change in technology has opened up a wide range of options to track employees activities. Just ten years ago, most employee monitoring had to be done in the office. With the changes in time in the way work is done, companies now have to rethink how and why employee monitoring is implemented and used. We’ll briefly cover some of the historical types of employee monitoring and then jump into a more modern approach.
These are two mainstays of employee work and therefore employee monitoring.
We know the internet is essential to productivity, as long as it’s used appropriately and efficiently. The idea is to see how the internet is being used and see if there’s any way to improve its usage by the team.
Although other communication tools have caused email use to decline, understanding email communication and usage can still help with workforce productivity and efficiency.
Similar to internet monitoring, some of these programs allow employers to monitor desktop application usage. Data collected can be presented in incredibly detailed reports, highlighting how much time people dedicated to productive work, when the computer was passive, and which applications have the most usage.
Keylogging, or keystroke logging, is a process that records the keys a user is typing on the keyboard in order. These programs can also capture screenshots when triggered by predefined keywords.
There are some major setbacks to keystroke logging, though. Some see it as violating workplace privacy.
It’s also known for being used with malicious intent. VirtualTrak and modern employee monitoring tools do not contain keylogging, as it raises employee privacy concerns. The modern approach to employee monitoring places value on open communication and a transparent workforce productivity strategy, so keylogging has no real value.
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We all know that message you hear when you call customer support for that router that’s giving you trouble. “This call may be recorded for quality and training purposes.” By being on that call, congratulations, you were an active party in employee telephone monitoring! It’s a way for a company to take control of their quality assurance and confirm their employees are providing outstanding customer service to you.
With GPS Tracking, a company car is monitored when in use. It may be helpful for delivery, courier, and postal companies to track vehicles, to help drivers travel the most efficient routes. It can also be used for delivery status confirmation, recovering missing property, and overall safety.
Now that we’ve gone through the historic types, let’s look at a modern, cutting-edge type of employee monitoring: workforce analytics.
VirtualTrak understands that one of the most valuable pieces of employee monitoring is how it can show businesses how and what people do at work, so they can reproduce what works and help adjust what doesn’t. Employee monitoring that emphasizes productivity, efficiency and connecting a remote workforce offers you more than keylogging and website blocking ever could.
Modern workforce analytics analyzes workforce behaviour, measures operational efficiency, provides data insights to help design teams or tools for better business outcomes and identifies overworked remote employees to help keep them happy and at your company.
